Booking Terms and Conditions
GENERAL
You and the hotel may agree on the terms of your stay. Unless a specific agreement has been reached, the rules outlined in this brochure apply—as do those that are internationally accepted. Some hotels apply terms and conditions that differ from the general ones regarding arrival and departure, as well as payment and cancellation. The hotel’s own terms and conditions apply provided that you were informed of this at the time of booking. Therefore, be sure to review the information provided by the hotel. Special rules apply to conferences and other events.
ORDER AND CONFIRMATION
A reservation is binding once it has been confirmed. This can be done verbally or in writing, e.g., via email. You and the hotel have thereby entered into an agreement. However, there is some flexibility regarding cancellations—see the section “Cancellation and No-Show.” When making a reservation, you are required to provide your name, address, arrival and departure times, and payment method.
ARRIVAL AND DEPARTURE
Check-in is between 2:00 p.m. and 4:00 p.m. If you need to check in later, please notify the front desk.
Check-out is by 11:00 a.m. We offer late check-out for a fee of 250 SEK (subject to availability).
LATE ARRIVAL
If you need to check in after 4:00 p.m., please notify the front desk in advance.
CANCELLATION AND NO-SHOW
It is standard practice in the industry for hotels to accept cancellations of hotel rooms. The following rules apply: Cancellations must be made no later than 12:00 PM on the day of arrival. If you fail to show up without canceling or cancel after 12:00 PM, you will be charged for one night’s stay. If the hotel has incurred special costs due to your reservation, you will be liable for reimbursement of these costs. NOTE! Some hotels have stricter cancellation policies. In such cases, these policies apply provided that you were notified of them at the time of booking.
DEPARTURE BEFORE THE END OF THE AGREED TIME
If you have booked for a specific period but check out before the end of that period, you will be charged the same cancellation fee as for a late cancellation. In addition to the cost of the time you have stayed at the hotel, you will therefore be charged for an additional night.
INDEFINITE STAY
If you are staying at the hotel for an indefinite period and extend your stay one day at a time, you must notify the hotel of your departure by 6:00 p.m. the day before you plan to leave. Otherwise, you will be charged for an additional night. If the hotel can no longer accommodate you, you have the right to be notified by 6:00 p.m. the day before your departure.
THE HOTEL'S OBLIGATIONS
If the hotel is unable to provide you with the room as agreed, you are entitled to an equivalent or better room at the hotel or at a hotel of equivalent standard at no additional cost.
YOUR OWN PREFERENCES
Many hotels today have adapted certain areas of their facilities for guests with disabilities. Be sure to specify your needs when you book, so you can be confident that the hotel is properly equipped and can best prepare for your arrival.
Smoking in the room
We are a smoke-free hotel. There is a designated outdoor smoking area. In the event of a violation of the smoking ban, the hotel reserves the right to charge the guest for the cost of cleaning linens and other items.
Pets
If you wish to bring a pet, please let us know when you book your room.
Technical equipment
If you need any special technical equipment, please let us know well in advance of your arrival. This is so that we can accommodate your requests as much as possible.
Food
If you have any special dietary requests (vegetarian, gluten-free, etc.), please let us know when you make your reservation
BOOKING FEE AND DEPOSIT
The hotel reserves the right to require a booking fee or other advance payment to make your reservation binding. This amount will be deducted from the final bill. If you cancel your reservation without observing the cancellation deadline, the hotel reserves the right to retain the booking fee or advance payment.
PAYMENT
The general rule is that the hotel bill should be paid when you receive it, which is usually upon arrival at the hotel. Regarding credit cards, checks, and vouchers, we accept the most common credit cards. However, the hotel is not obligated to accept credit cards, checks, vouchers, or foreign currency unless the hotel has offered to do so. It is therefore wise to find out in advance what the policy is. If you delay payment, the hotel is entitled to charge late payment interest.
REGISTRATION OF FOREIGN HOTEL GUESTS
According to the Aliens Regulation, hotel operators must ensure that foreign hotel guests provide certain information, as prescribed by the National Police Board, on a registration card signed by the guest. Foreign hotel guests must verify their identity with a valid identification document. These rules are based on the Schengen Agreement within the EU.
STORAGE OF VALUABLES AND LUGGAGE
Your valuables can usually be stored in a safe in your hotel room. Check with the front desk—just to be safe. Upon arrival and departure, do not leave your luggage unattended in the lobby. The hotel can usually store your luggage in a locked luggage room. The hotel is only responsible for your property if it is stored in a locked area provided by the hotel, such as a luggage room. If your property is of unusually high value, you are required to inform the hotel of this when you hand over your luggage or other property to the hotel for storage. The hotel has no obligation to store high-value property and is liable for the full value of the property only if the hotel has undertaken to be responsible for it. By law, the hotel has the right to retain luggage as security for a claim against a guest and, in certain cases, in accordance with established rules, to sell the property.
LIABILITY FOR LOST OR STOLEN PROPERTY IN HOTEL ROOMS
The hotel assumes no strict liability for property you leave in your hotel room or in the in-room safe. However, if it is determined that the hotel or its staff acted carelessly or negligently, or are otherwise at fault for the loss of property, the hotel will be liable for the lost or stolen property.
YOUR OWN SAFETY
You should always find out where the emergency exits, alarm buttons, and fire extinguishers are located. This information is usually found on the inside of your hotel room door, in a special information folder in the room, or at the front desk. Visita, in collaboration with the Fire Protection Association, has produced the information brochure “Hotel Safety.” Read it—for your own safety. If you notice any safety deficiencies, please report them immediately to the front desk.
